Terms & Conditions

General Terms and condition of an internet shop (E-shop)

1. General provisions

1.1. These General Terms and Conditions govern the rights and obligations of the Contracting Parties arising from a remote contract between the company Be Lenka s.r.o., company address: Obchodná 9076/3D, 010 08 Žilina (Slovak Republic), CRN (IČO): 51085291, TIN (DIČ): 2120590197, a company registered with the Commercial Register of the District Court of Žilina, Section Sro, Insert No. 68526 / L (hereinafter referred to as the "Seller") and the Buyer, the subject of which is the purchase and sale of goods, as well as the delivery of custom-made goods on the Seller's Web site titled   www.belenka.com, www.belenka.sk, www.belenka.cz, www.belenka.de, www.belenka.fr, www.belenka.pl, www.belenka.es, www.belenka.it, www.belenka.at, www.belenka.hu, www.belenka.eu (hereinafter referred to as the „E-shop“).

The Seller's contact details are as follows:

Shop floor:

Be Lenka s.r.o.

Industry Park - PCHZ

P.O. Hviezdoslava 42

010 01 Žilina (Slovak Republic)

E-mail: info@belenka.com

Account number - IBAN: SK7483300000002001293158 for payments in EUR

Phone number: + 421 41 321 78 33


Supervisory authority:

Slovak Trade Inspection (SOI)
Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspection based in Žilina for the Žilina Region, ul. Predmestská 71, 011 79 Žilina, phone no. 041/7632130, za@soi.sk

Please do not pay for the ordered goods unless you receive payment details in your E-mail inbox.

1.2. The General Terms and Conditions are an integral part of the Contract of Sale. If the Seller and the Buyer conclude a written Contract of Sale in which they agree on the terms which are different from the General Terms and Conditions, the provisions of the Contract of Sale shall refer to the General Terms and Conditions.

1.3. Key definitions:

● E-shop – a computer system located in the Internet network with public access that enables to purchase goods.

● Buyer - a person or legal entity who has concluded a Contract of Sale with the Seller.

● Consumer - a person who is acting for the purposes which are outside their line of business, employment or profession, when concluding and performing the Contract.

● Goods - products that are in the current offer of the E-shop www.belenka.com. The term "goods" shall mean "new goods", "used goods" unless the context indicates otherwise.

● New goods - goods that have not been used and are in the manufacturer's original packaging, including all accessories.

● Used goods - goods which have already been used and are designated as "used goods". The Buyer takes into account that the used goods may be worn out or may have defects caused by their use. The condition of the goods is specified on the E-shop in its description and any defects or wear and tear are taken into account in the price of the goods.

● Purchase price – total price in which the price of the goods is included, including the cost of delivery.

1.4. These General Terms and Conditions shall also govern the rights and obligations of the Contracting Parties when goods are borrowed via the E-shop.

2. Electronic ordering and conclusion of the Contract of Sale

2.1. An electronic order for the purpose of delivering the goods shall mean:

2.1.1. An electronic form containing information about the Buyer, a list of ordered goods from the offer of the E-shop www.belenka.com including the size of the goods, patterns, or accessories on the baby-carrier, the total price of such goods and the delivery cost, the payment method and the delivery method processed by the electronic commerce system.

2.2. The validity of an electronic order is conditioned by the provision of all required information in the registration form by the Buyer, including their phone contact.

2.3. The Contract of sale is concluded at the moment of acceptance of the contract by notification of the receipt of the order by the Seller's electronic system.

3. Price terms

3.1. When ordering goods, a price published as the price of the goods shall apply to the goods.The goods displayed in the e-shop on the basis of a search, or on the basis of the Buyer's selection of a category, are ordered from the goods that have been added last in the Seller's database and which are displayed first to the Buyer, to the goods that have been added first in this database and which are displayed among the last to the Buyer. The offer of goods is not adapted to the Buyer's behaviour in the e-shop, nor to his preferences or other parameters of the display of goods, unless the Buyer agrees with such ordering, or unless he has set other parameters of the display of goods (if they are available in the e-shop) himself.  Selling prices in the E-shop shall be displayed in Euro, in the E-shop www.belenka.com shall be displayed in CZK and in case of other countries in valid currency of their country. The delivery cost of goods is not included in the price of goods; it will be added to the price of goods according to the General Terms and Conditions. The price of goods is not adjusted to the Buyer's behaviour in the e-shop.

3.2. Special offers and any other discounts shall apply for the period during which the special offer stands, and subject to the conditions specified for each special offer or discount separately. Various special offers and discounts can not be combined unless stated otherwise.

3.3. In case that the sale price in e-shop is published with a discount, the sale price before the discounted price,  was the price the Seller offered and sold the products for at least 30 days before the discounted price was published, or it was the original sale price for which the seller began to offer and sell the product in period shorther than 30 days. This does not cover discounts for registered customers, discounts given due to deffects on the products or other discounts where law does not require publishing of the reference price before the discount.

3.4. In case of delivery of goods or services abroad, the Seller is not responsible for the customs duties, fees and taxes incurred due to the transport of goods from the Slovak Republic. These costs shall be covered solely by the Buyer.

4. Method of payment

4.1. Card payment / Apple Pay / Google Pay (Internet payment through a payment gateway (the customer enters the card number, expiry date, CVC code and authorizes the payment in the 3D Secure system).

4.2. Bank transfer (Payment order by IBAN or account number).

4.3. PayPal (Internet payment through a payment system that allows transfer between accounts identified by e-mail addresses). In case that the ordered goods are valuables (tickets to an event), it shall apply that these will be delivered in an electric form to the email address specified by the Buyer in the order, unless the order expressly specifies that such goods are to be delivered to the Buyer in physical form. The Buyer shall be responsible for the loss, theft or destruction of the ticket and the Seller shall not be obliged to issue a duplicate ticket to the Buyer. The Buyer is also not entitled to alter or copy the ticket in any way.

4.4. Payment via GOPAY payment gateway (prompt payment, credit card payment, payment by bank transfer). Approved and regulated by the National Bank of the Czech Republic and the Ministry of Finance of the Czech Republic.

Payment methods for the given countries:

PayPalAD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
Cash on deliveryCZ, DE, SK
Card payment / Apple Pay / Google PayAD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ET, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, ID, IE, IL, IM, IN, IO, IQ, IR, IS, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
CashSK
Gopay Wallet - Online bank transferCZ, SK
Card payment / Apple Pay / Google Pay - GPWebpayAD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
Card payment / Apple Pay / Google Pay / PayPalDE, US
Online transfer - BLIKPL
Card payment / Apple Pay / Google Pay - TrustpayRO, SK

5. Delivery terms

5.1.A  If the subject of the purchase contract pertains to digital fulfilment, the electronic delivery of said fulfilment shall be directed to the email address provided by the purchaser during the ordering process. The format of the digital fulfilment will mirror that exhibited on the e-commerce platform. The purchaser acknowledges the requisite availability of computer software or hardware to ensure compatibility with the seller-provided format, allowing for proper display of the digital fulfilment.

5.1.B  Delivery of ordered goods is processed in the shortest possible time depending on the availability of the goods and the Seller's operational possibilities. All items listed as in stock will be shipped by the seller without delay, usually within 72 hours of order confirmation, excluding weekends and holidays, or in the case of advance payment by bank transfer, usually within 72 hours of the total purchase price being credited to the seller's account, excluding weekends and holidays. This period may also be extended in the event of an identified error in the order (e.g., due to an incorrectly entered address, phone number, etc.) until the error is resolved. 

Upon the delivery of goods ordered per order, as well as the goods out of stock at the time of order confirmation, the goods will be sent within 12 weeks of order confirmation and crediting the total amount of the purchase price to the Seller's account. The Seller undertakes to deliver the ordered goods to the Buyer no later than 30 since the day of placing the order. In justified cases, the Seller is entitled to prolong the delivery period of goods even repeatedly.

5.2. If the order contains numerous items and some of them are not in stock, the Seller shall inform the Buyer of this, offering the possibility of partial deliveries and advising of delivery costs.

5.3. Goods are delivered through third parties (suppliers) to the address provided by the Buyer in the order form, and the Buyer is obliged to accept the delivery at this address.

5.4. The invoice is delivered electronically to the Buyer's E-mail address provided in the order form. The invoice also serves as a warranty card

5.5. Goods are delivered to the Slovak Republic, the Czech Republic or another country by mutual agreement.

5.6. The proprietary right to the goods shall be transferred to the Buyer by the acceptance of the goods.

5.7. When accepting delivery of goods, the Buyer is encouraged to check:

– whether the goods were delivered per the order,

– whether the goods were delivered in quantity specified in the order,

– whether the goods are damaged.

If the buyer receives goods they did not order, the buyer is recommended to contact the Seller by e-mail or by phone within 24 hours of the receipt of the delivery. If the goods have been delivered that are showing signs of damage or visible defects, the buyer is recommended to contact the Seller by e-mail or by phone within 24 hours of the receipt of the delivery. If the goods are found to be damaged, the Buyer is obliged to summarise the extent and nature of the damage on record, the correctness of which will be confirmed by the Courier. Based on this written record delivered to the Seller, the Seller may subsequently offer the removal of the defect, a discount on the goods or, in the case of defects that can not be removed, the delivery of new goods to the Buyer.

WARNING! Contactless delivery is not subject to claims!

If the buyer interferes with the delivery of the ordered goods by choosing contactless delivery to a safe place (via the carrier's delivery service settings), the buyer takes full responsibility for this action. Once the shipping company confirms that the shipment has been delivered to the customer via contactless delivery, the buyer loses the right to file a claim in the event of non-delivery, loss, or damage to the shipment. Be Lenka s.r.o. is not responsible for any circumstances arising in this case, and the buyer loses the right to financial compensation.

Transport methods for the given countries:

 

PacketaCZ, HU, RO, SK
DHL courierAD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
DPD courierAT, BE, BG, CZ, DE, DK, EE, ES, FI, FR, HR, HU, IT, LI, LT, LU, LV, NL, PL, PT, RO, SE, SI, SK
GLS DELIVERYAT, BE, BG, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, LV, NL, PL, PT, RO, SE, SI, SK
Sending by e-mailAD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
Osobný odber - PCHZSK
Cargus RORO
DHL PolandPL
GLS SKSK
GLS DEDE
FHB Fulfilment CompanySK
SPS - Slovak Parcel ServiceSK
PPL CZCZ
Exwork - order to be picked up by you at our warehouse in BratislavaAD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
SK
DHLDE
FedExAU, US
will be specifiedAD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
EcontBGBG

6. Withdrawal from the Contract of Sale

6.1. The Seller has the right to withdraw from the Contract of Sale in the following cases:

a. if the Contract of Sale cannot be executed due to reasons caused by the Buyer and the Buyer fails to provide the Seller with the necessary assistance upon written request (incorrect contact details, the Buyer’s lack of communication with the Seller, etc.)

b. if the Buyer has not accepted the order within five working days from the day on which the Buyer was required to accept it,

c. in case of damage to the goods upon dispatch of the order, while the seller cannot fulfil the order due to the current unavailability of such goods in stock,

d. if the goods, at the time of the order, are out of stock, are no longer produced or delivered or the price has changed significantly with the Supplier of the goods and for these reasons the Seller is not able to deliver the goods to the Buyer or to deliver it at a price indicated in the E-shop,

e. in the event that the Buyer has not previously accepted the goods or otherwise violated these General Terms and Conditions or is the Seller's debtor.

f. in case of a product which price in the e-shop was incorrect due to a Seller´s system error,

6.2. In the event that the Buyer has paid to the Buyer the purchase price or part thereof at the time of termination of the Contract of Sale due to withdrawal from the contract by the Seller, the Seller shall return the already paid purchase price or part thereof within 14 days after the expiration of the Contract of Sale by transferring it to the Buyer's bank account unless the Contracting Parties agree to refund the purchase price otherwise.

6.3. 14 day cooling-off period (right to cancel and return your order within 14 days, for any reason and without a justification):  In accordance with the provisions of the Consumer protection law, the Buyer, who is a Consumer (who is a resident in the European Union) is entitled to withdraw from the Contract of Sale within 14 calendar days from the date of receipt of the goods without giving any reason. If the Buyer makes use of the right to withdraw from the contract without giving any reason, the Buyer shall bear the cost of returning the goods (postage), even if the goods can not be returned by post due to the nature of the goods. This provision does not apply on a Contract of Sale concluded with a Buyer who is non-residing in the European Union.

If the consumer withdraws from the contract after the specified period, such withdrawal from the contract will not be valid and the seller is not obliged to accept the returned goods or reimburse the cost of delivery of the goods. Acceptance of the unlawfully returned goods concludes a contract of storage of the goods between the consumer and the seller, which entitles the seller to demand storage of 2 EUR without VAT for each day of storage of the unlawfully returned goods and the seller is entitled to terminate this contract at any time and return the goods to the buyer. If the amount of storage costs exceeds the value of the stored goods, the seller is entitled to withdraw from the contract for the purchase of the goods and set off his claim for payment of the warehouse against the buyer's claim for a refund of the purchase price for these goods. The above also applies to the case of non-collection of the claimed goods after the proper handling of the complaint by the seller.

6.4. The Buyer may withdraw from the Contract of Sale in accordance with clause 6.3 of these General Terms and Conditions before the start of the withdrawal period. The withdrawal period shall remain effective if the notice of withdrawal has been sent to the Seller, at the latest on the last day of the withdrawal period.

6.5. According to the Consumer Protection Act, consumers are not permitted to withdraw from purchase contracts for event tickets, as these tickets are a valuable entitlement allowing access to specific services or activities at designated times and locations. Furthermore, consumers cannot withdraw from contracts for the delivery of digital content (e.g. eBooks) if the content has already been delivered in a non-physical format.

6.6. The Buyer has the right to withdraw from the Contract of Sale within 14 days without giving any reason. The withdrawal period shall expire 14 days after the date on which You or a third party appointed by You, other than the carrier, take over the delivery of the goods. The same applies in case of separate delivery of goods ordered by you as part of a single order, when You or a third party appointed by you, other than the carrier, take over the last delivery of the ordered goods from this single order. When exercising your right of withdrawal, please inform us of your decision to withdraw by making an unequivocal statement (e.g. by letter sent by post or an e-mail) to the following address: EU customers: Be Lenka s.r.o., Industry Park - PCHZ, P.O. Hviezdoslava 42, 010 Žilina, E-mail: info@belenka.com, phone no.: +421 948 191 469, US customers only: Snapl / BeLenka, 410 Jersey Ave, Gloucester City, NJ 08030. 

For this purpose, you can use the sample withdrawal form that we have given or sent to you, but its use is not obligatory. The withdrawal period is preserved if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.

If the Buyer wishes to withdraw from the contract in writing, the Buyer may use the following template to withdraw from the Contract:

EU customers:

Be Lenka s.r.o.
Industry Park - PCHZ
P.O. Hviezdoslava 42
010 01 Žilina (Slovak Republic)

USA customers only:

Snapl / BeLenka

410 Jersey Ave

Gloucester City

NJ 08030

Re: Withdrawal from the Contract of Sale

I hereby give notice that I withdraw from the Contract of Sale of the following goods:

write the name of goods or order number and invoice number based on which the goods have been delivered to you

Date of ordering the goods: write the date of order,

Date of receipt of the goods: write the date when the goods were delivered to you,

Reason for withdrawal: The Buyer is not obliged to indicate the reason for withdrawal

I ask to return the funds to my account number as follows: please enter your account number in the form of IBAN, bank contact: name of bank / in cash by postal order to the address: please state your name, surname and address

In write the place and date

Yours sincerely,

state your first name and surname, address (including street and number, postcode and village/city) and your signature

Annexe: invoice

Send to (EU customers): Be Lenka s.r.o., Industry Park - PCHZ, P.O. Hviezdoslava 42, 010 01 Žilina, Slovakia

Send to (USA customers): Snapl / BeLenka, 410 Jersey Ave, Gloucester City, NJ 08030

6.7. The Buyer is obliged to send the goods back to the Seller to the following address: (EU customers): Be Lenka s.r.o., Industry Park - PCHZ, P.O. Hviezdoslava 42, 010 01 Žilina (Slovak Republic), (USA customers): Snapl / BeLenka, 410 Jersey Ave, Gloucester City, NJ 08030 - within 14 days from the day of withdrawal, or hand the goods over to the Seller in person at the Seller's shop floor by mutual agreement. The Buyer shall bear the cost of returning the goods (postage). The time limit referred to in the first sentence shall be deemed to be maintained if the goods have been handed over to transport or directly to the Seller at the latest on the last day of the time limit. Since the Seller is not responsible for the possible loss of the goods during transport, we recommend that you send the goods by the insured, recorded delivery or by a chosen Courier company. The Seller shall not accept the goods sent cash on delivery.

If the goods are not sent within 14 days of registering the return and the seller is not informed, the registered return will be canceled, and the buyer loses the right to have the return accepted.

6.8. The Seller is obliged to refund all payments received upon or in connection with the Contract of Sale to the Buyer, including the delivery cost of goods within 14 days from the date of delivery of the goods. The payment shall be made in the same way as the Buyer used for payment to the Seller unless the Contracting Parties agree to refund the purchase price otherwise, without charging any additional fees. In case that the buyer withdraws from the contract only partially, i.e. only in relation to some products, while keeping other products from this order, the seller is not obliged to return part of the delivery costs to the buyer, as these cannot be determined proportionally, and thus in such a case, only the purchase price of the product which the buyer partially withdrew from contract will be returned to the buyer.

6.9. The right of the Buyer to withdraw from the contract expires if the Buyer has not exercised it within the withdrawal period and in the manner set out in the preceding paragraphs of these General Terms and Conditions.

6.10. We recommend to the Buyer, when returning the goods, to send the insured package by a Courier.

6.11. The Buyer acknowledges that when gifts are provided with the goods, the donation agreement between the Seller and the Buyer is concluded with a termination clause, ie. if the Buyer's right of withdrawal is exercised, the donation contract shall cease to have effect and the Buyer shall be obliged to return, together with the goods which were the subject of the contract, the gifts provided. If these gifts are not returned, their values ​​will be considered as unjust enrichment to the Buyer. If it is not possible to return subjects of unjust enrichment, the Seller has the right to a monetary compensation equal to the usual price of gifts.

6.12. Remittance of any discount coupons to the Buyer is a unilateral legal act of the Seller. If the Buyer withdraws from the Contract in respect of goods for which the discount coupon has been used in whole or in part, the Buyer is not entitled to ask for compensation for the coupon in cash nor in any other way. The Buyer is always entitled only to reimbursement of the paid purchase price and delivery costs.

6.13. The withdrawal conditions set out in this Article of the Terms and Conditions shall not apply to a non-consumer Buyer or a Buyer with residential address in outside of the European Union.

7. Warranty terms and conditions and return policy

7.1.A  In cases where the subject of a purchase contract pertains to digital fulfilment, it is the seller's obligation to address any defects in the fulfilment in accordance with § 852h of the Civil Code. Should there be any defect in the digital performance at the time of its delivery, or if a defect arises within two years of delivery for a one-time digital fulfilment or a set of individual fulfillments, the seller is held accountable. In the instance of continuous delivery of digital fulfilment over an agreed period, the seller is responsible for any defects that arise during this period for a minimum of two years from the delivery of the product containing digital elements.

7.1.B  The Seller shall be liable for defects of the goods on delivery to the Buyer. The Seller shall not be responsible for defects which were caused by wear and tear of the goods associated with using. The Seller shall not be liable for a defect for which a lower price has been agreed upon.

7.2. When the Buyer is a consumer, the warranty period shall be 24 months for new goods and 12 months for used goods. Where the Buyer is a person other than a consumer, in particular a legal entity, the warranty period for new and used goods shall be 12 months. The warranty period shall run from the date of receipt of the goods by the Buyer or authorized representative.

7.3. Complaints handling procedure subjects to warranty terms in force. The Buyer confirms by sending an order to the Seller that he/she has been fully informed of the conditions and the method of claiming the goods, which includes the information where a complaint can be lodged, in accordance with the Consumer protection law.

7.4. The warranty terms and conditions shall apply to goods purchased by the Buyer from the Seller via the e-shop

www.belenka.com, www.belenka.sk, www.belenka.cz, www.belenka.de, www.belenka.fr, www.belenka.pl, www.belenka.es, www.belenka.it, www.belenka.at www.belenka.hu www.belenka.eu. 

7.5. The Buyer has the right to set up a claim to warranty only for the goods with defects purchased from the Seller.

7.6. The Buyer is obliged to complain about defects of the goods to the Seller, without unreasonable delay, no later than two months since the day the defect was spotted. The day of claim submission is considered to be the day of delivery of the written claim to the seller, whereupon the buyer is obliged to hand over the claimed goods to the Seller. If the physical acceptance of the claim by the seller occurs on a later day than the day of application of the claim, the time limits for handling the claim begin to run from the day of acceptance by the seller

The buyer is obliged to hand over the claimed goods to the seller, including all its components, in a hygienically sound condition that allows safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the goods claim. Postage shall be paid by the Buyer when sending the returned goods.

7.7. The Buyer is recommended to examine the goods upon receipt.

7.8. If the goods have defects, the Buyer has the right to make a complaint by describing in a written complaint the nature of the defect and the proposed method of handling the claim. If the goods do not have the agreed properties, and the defect can be repaired, the Buyer has the right to for the goods to be repaired free of charge, on time and accurately. The Seller is obliged to remove the defect within a reasonable period of time. Instead of removing the defect, the Buyer may also require replacement of the goods or, if the defect concerns only a part of the goods, the replacement of the part if this does not incur disproportionate costs concerning the price of the goods or the severity of the defect. The Seller may refuse to repair the defect if neither repair nor replacement is possible or if the repair would involve disproportionate costs with regard to all the circumstances, and may replace the defective goods with faultless ones instead of remedying the defect if this would not cause serious inconvenience to the Buyer.

7.9. The Seller shall issue a receipt of the received claim in an appropriate form chosen by the Seller, e.g. as an e-mail message or in written form.

7.10. The Buyer has no right to warranty for the defects of which the Seller notified the Buyer at the time of conclusion of the contract or of which the Buyer had to be aware considering the circumstances under which the purchase contract was concluded (i.e. lower price).

7.11. The right of the Buyer to claim to Seller shall expire under the following conditions:

- in case of damage to goods caused by normal wear and tear,

- in case of staining of the goods or parts of the goods,

- in case of neglecting of the prescribed goods care,

- in case of using the goods in conditions in which the goods are typically used - different temperature, dustiness, humidity, chemical and mechanical influences in the environment,

- in case of interference with the products by an unauthorized person (improper repairs or alterations),

- for use in violation of instructions, technical standards, other documentation for the goods or the purpose for which the products are designed,

- mechanical damage, in particular, torn, cut, thermally damaged goods, goods damaged by careless disproportionate physical treatment, intentional scratching of layers of goods, etc.,

- after the warranty period has expired.

Be Lenka s.r.o. uses the most environmentally friendly natural dyes for shoe uppers. It has certificates on the suitability of the material used. When in contact with water, the color from the upper part of the shoe can leave stains on the foot, sock (or other part of the clothes). 

7.12. The Seller is obliged to resolve the complaint and terminate complaints procedure by handing over the repaired goods, replacement of goods, refunding the purchase price of the goods, sending a written notice with request for receipt of performance, providing a reasonable discount on the price of the goods or an explained rejection of the claim.

7.13. The resolution of the claim shall only apply to defects listed in the description of defects when the complaint is lodged.

7.14. With respect to a removable defect, the claim shall be settled in accordance with point 7.8.

7.15. As for a defect that cannot be removed and which disable the goods from being correctly used, where the Seller has not repaired or replaced the goods, the Buyer has the right to exchange the item or to withdraw from the Contract (does not apply on the Buyer who is non resident of EU country) or is entitled to a reasonable discount on the price of the goods.

7.16. If goods sold at a lower price or used goods have a defect for which the Seller is responsible, the Buyer has the right for a reasonable discount instead of the right to have the goods replaced.

7.17. The Seller reserves the right to replace defective goods for other similar goods with comparable parameters. In case of replacement, the warranty period runs from the date of the receipt of the new goods.

7.18. The Seller is obliged to resolve the claim and issue a written document (even by an e-mail) about the settlement to the Buyer who is a consumer within 30 days since the date of beginning of the claim process.

7.19. Under the Consumer Protection Act, the 30-day period shall not apply to resolve the claim if the Buyer is not a consumer. In such case, the period for settlement is not set by the law. However, the Seller undertakes to resolve the claim within 60 days.

7.20.  The warranty period shall be extended by the period during which the Buyer has been unable to use the Goods due to the warranty repair of the Goods.

8. Privacy, e-shop registration and copyright

8.1. E-shop visitor can register in the e-shop and become a registered user.

8.2. Registration in the e-shop is possible by filling in the registration data and expressing the voluntary consent to registration, giving the registered user the opportunity to manage their orders online, the possibility of making future purchases without having to re-enter contact information, the ability to track purchase history and take advantage of the seller's loyalty program, ie services provided by the Seller free of charge. A registered user bears only the price for the use of means of long-distance communication, which he will use when accessing the e-shop and during registration.

8.3. Possible complications during registration in e-shop or errors associated with a user account shall be reported to the Seller. The Seller does not guarantee that the system, and thus also the user account, will be available non-stop, mainly for reasons of necessary updates and necessary repairs of software and hardware equipment.

8.4. The user account of the registered user is protected by the login name, or e-mail address and password. The registered user is responsible for securing this login data against loss and misuse.

8.5. A registered user can cancel his / her user account in the e-shop at any time and without any restrictions.

8.6. The Seller may cancel the user account of a registered user if the registered user does not use the account for more than 1 year or if the registered user grossly breaches his/her obligations under these Terms and Conditions.

8.7. If the registered user submits in the e-shop any comment or rating on the products of the Seller, eventually a photo or other copyrighted work, the registered user granted the seller free, exclusive, territorial and time-unlimited license to publish such work for further modification and commercial use by the seller. The registered user is obliged to refrain from submitting such actions in the e-shop that would violate generally binding legal regulations, in particular those which would, without consent, interfere with the personal or copyright rights of 3. persons which would offend the public with content or incite violence, which content is vulgar or otherwise manifestly inappropriate.

General information on processing and protection of personal data:

8.8  The Buyer, respectively the Registered User (hereinafter collectively referred to as the "Buyer") acknowledges that when concluding a contract with the Seller via the e-shop, using the e-shop, when registering in the e-shop or when registering for the newsletter, personal data is processed. The protection of such data shall be governed by the Regulations of the European Parliament and of the Council (EU) No. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and Act no. 18/2018 Coll. on the protection of personal data and on amendments to certain acts. Further information on the processing and protection of personal data is also available in the Privacy Policy.

The Seller also points out that at the conclusion of the contract, the identification and contact data entered by the Buyer in its order are processed in order to fulfil the rights and obligations arising from this contract, which is also the legal basis of data processing for the purpose of processing. The Buyer acknowledges that without the voluntary disclosure of such data, the conclusion and performance of the contract would not be possible.

In case of registration in the e-shop, the Buyer's login and contact data are processed for the purpose of creating a user account and providing the above-mentioned services associated with registration based on the Buyer's consent, which is also the legal basis of data processing for the purpose of processing. The Buyer acknowledges that without the voluntary disclosure of such data and consent, the creation of a user account and the provision of services related to registration would not be possible.

Personal data for the purposes of the contract shall be processed for the duration of the statutory obligations of the seller arising from generally binding legal regulations, particularly the Civil Code, the Consumer Protection Act in the sale of goods or provision of services by the distance contract or contracts concluded away from business premises of the seller, Act on Archives and Registries, Act on Accounting and Act on VAT, i.e. for at least 10 years. Personal data for the purpose of registration in the e-shop will be processed for the duration of the buyer's interest in using the user account and services associated with registration in the e-shop.

The processing of the Buyer's personal data may be entrusted to the provider of the e-shop to ensure the proper functioning of the e-shop and to CRM system administrator of the seller (e.g. independent programmers), accounting service provider when accounting the tax documents of the seller. There will be no automated decision-making or profiling based on the processing of the Buyer's personal data, and the Seller does not intend to provide personal data to a third country, international organization or third parties, except for an intermediary. In particular, the Buyer has the right to request from the Seller access to his/her personal data, their correction or erasure, or the restriction of processing, the right to withdraw his/her consent to the processing of personal data in connection with registration in the e-shop, the right to file a complaint with the Office for Personal Data Protection. The possibility of purchasing goods in the e-shop and the possibility of registering in the e-shop are not primarily intended for buyers under 16 years of age.

9. Final provisions

9.1. The Seller reserves the right to change these General terms and conditions. The obligation to notify the change in writing in these General Terms and Conditions shall be fulfilled by placing it on the www.belenka.com, www.belenka.sk, www.belenka.cz, www.belenka.de, www.belenka.fr, www.belenka.pl, www.belenka.es, www.belenka.it, www.belenka.at www.belenka.hu www.belenka.eu. 

9.2. The Buyer declares that he/she has familiarized himself/herself with these General Terms and Conditions and agrees with them before filling in the order.

9.3. Any disputes arising out of, or in connection with, the Contract will be dealt with by the Contracting Parties primarily by agreement. If the agreement is not possible, the courts of the Slovak Republic are competent to resolve disputes.

9.4. The Consumer has the right to contact the Seller to request corrective action if not satisfied with the way the seller has settled his complaint or if he/she considers that the Seller has violated his rights. If the Seller responds negatively to the Consumer's request or fails to reply to it within 30 days of the date of dispatch, the Consumer shall have the right to make an application for an alternative dispute resolution (ADR). Only disputes arising from the contract between the Seller and the Consumer, and disputes related to this contract, except for disputes under the provisions of Art. § 1 par. 4 of Act no. 391/2015 Coll., and disputes where the value does not exceed € 20. An application to initiate an ADR is submitted to an ADR entity, which is the Slovak Trade Inspection, under Art. Section 3 of the cited Act, using a special platform, or a form, designated for this purpose. This form is attached to Annex no. 1 of the cited Act. Other ADR entities are listed at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. An ADR entity may require the consumer to pay a fee for starting an ADR, up to a maximum of EUR 5 with VAT. Where several ADR entities are competent, the consumer shall have the right to choose which of them to propose. In addition to ADR, the consumer has the right to apply to the competent local court of general jurisdiction. The ARS platform is available at https://ec.europa.eu/consumers/odr/main.

9.5. The Seller is not bound by any codes of conduct in relation to the Consumer.

9.6. The relations not regulated by these General Terms and Conditions are subject to the valid legal regulations of the Slovak Republic, in particular, the relevant provisions of the Civil Code, the Commercial Code, Consumer Protection Law.

9.7 Unless otherwise stated in a written agreement between the Seller and the Buyer, or by law, these Terms and Conditions shall apply to all relations between the Seller and the Buyer. The Contracting Parties shall conclude the Contract in accordance with the provisions of Art. 6 paragraph 2 of Regulation No. 593/2008 / EC agreed that the issues not regulated by these Terms and Conditions are governed by the laws and other generally binding legal regulations of the Slovak Republic (hereinafter collectively referred to as the “Applicable Law”). If the Buyer is a Consumer and some of its rights and obligations under these Terms and Conditions and Applicable Law are governed by the law of the country in which it has its domicile differently governed by the law, the more favourable legislation to the Buyer shall be used.

9.8. In order to monitor and evaluate the Buyer's satisfaction with the E-shop and the Goods offered, the Seller allows the Buyer to enter his/her review in the E-shop, which will be published in an anonymous form for the purpose of other online visitors to the E-shop for the relevant Goods.

9.9. The Seller ensures the authenticity of these reviews by ensuring that the review option is only available to Buyers who have made a purchase in the E-Shop, either through the Seller's own system or through a 3rd party review processing system. Providing a review is completely optional.

9.10. In the case that the system for collecting and processing reviews is operated by a 3rd party, as a service provider, in the email containing the option to submit a review to the Seller, such person will be identified properly, where the conditions for the provision of the relevant service are described in more detail on the website of the above mentioned person.

9.11. In each case where the Buyer submits its review to the Seller, a non-exclusive and royalty-free license to use the review is granted, without time or territorial limitation, entitling the Seller to use the review in any manner.

9.12. The Buyer authorizes the Seller to use the review, without identifying the Buyer as the author, to perform its personal rights on its own behalf, either on its own or with the help of third parties.

9.13. By providing a review, the Buyer confirms that he/she is entitled to use the proprietary copyrights of his/her review to the extent necessary for the granting of the aforementioned review, and that he/she is providing this review as a true review in connection with the purchase made in the E-shop. By granting the license, the Buyer also confirms that the review does not infringe the copyrights of 3rd parties.

9.14. The Buyer's reviews must not contain information that is unlawful or contrary to good manners.

9.15. The use of automated review tools and reviews that do not originate from the Buyer is strictly prohibited.

9.16. The Seller may place positive as well as negative reviews in the E-shop, which may not be deleted without a valid reason. However, the Seller reserves the right to delete, in whole or in part, any reviews contrary to these terms and conditions.

9.17. Reviews are not sponsored.

9.18. The Seller may offer the Buyer certain consideration for providing the review, in particular in the form of a discount for further purchase, where the conditions for obtaining and applying such consideration may always be determined individually - according to the Seller's current marketing campaign.

9.19. The seller publishes the individual reviews in chronological order from newest to oldest. Reviews provided in another language may also contain translations provided by the Seller.

9.20. These General Terms and Conditions become effective in relation to the Buyer by the conclusion of the Contract of Sale.

In Žilina, on the 27th of June, 2024

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Terms and conditions of the promotion
Extended returns until the end of this year!


Enjoy extended returns until the end of this year!
All EU & US orders placed from 28 November until 31 December 2024 can be returned by 15 January 2025

Please read these extended returns conditions carefully:

The returned item/items must not show any signs of wear or damage and must be sent in their original and clean state.
The extended return period offer applies only to orders shipped to the EU countries and the USA.
The buyer bears the cost of returning the goods (postage).
The returned items must be delivered to the below address by 15 January 2025.
Important note: Any returns received after 15 January 2025 will not be accepted.

Returns Address for the EU orders:

Be Lenka s.r.o.
Industry Park - PCHZ
P.O. Hviezdoslava 42
010 01 Žilina, Slovakia

Returns Address for the US orders:

Snapl / BeLenka
410 Jersey Ave
Gloucester City
NJ 08030


*The extended return period is an exception to the standard Be Lenka s.r.o. Business Terms and Conditions.

Place: Zilina. Date: 28 Nov 2024